Keterangan Publikasi
| Judul | Designing IT Service Management at Indonesia Internet Domain Names Registry Association's Helpdesk Function |
| Tahun | 2020 |
| Semua Penulis | ES Hermita, YG Sucahyo, A Gandhi |
| Penulis | FVE |
| Jurnal | ICICM '20: Proceedings of the 10th International Conference on Information Communication and Management |
| Peringkat Jurnal | Scopus |
| Jenis | Prosiding Internasional |
| Lab Riset | |
| Mitra |